Our patients stay connected with Hatcher & Frey Orthodontics for amazing results and less in-office visits
Choosing Invisalign as your treatment choice with Hatcher & Frey Orthodontics comes with many conveniences – fewer in-office visits, the freedom to eat what you want (when you want), less risk of injury during sports and physical activities, and the opportunity for Virtual Care!
But how does that work exactly?
There are really only two simple steps:
- Set up your My Invisalign App
- Regularly take photos for our team to review (this happens throughout your treatment)
STEP 1: SETTING UP YOUR MY INVISALIGN APP FOR SUCCESS
When you enroll in Invisalign virtual care with Hatcher & Frey Orthodontics, you will receive an email or text message invitation to set up your account. Follow the link to download the free My Invisalign app on your smartphone.
Now, open your My Invisalign app to start your registration.
Tap, register, review, and accept the terms and conditions.
When asked if you are an existing patient, choose yes – and scan the QR code on your aligner bag or choose to enter your patient ID manually.
Enter your account details and create your personal pin.
Finally, select your aligner settings and reminders based on your doctor’s guidance.
Note: If you previously registered a My Invisalign account, before receiving your aligners, follow these steps to add Invisalign virtual care. First, update your My Invisalign app. Then open the app, log in using your previously registered account details and tap the Welcome Kit image. Enter your first name, last name and your Invisalign ID found on your aligner bag. Lastly, scan your aligner bag and choose your aligner settings and reminders based on your doctor’s guidance. You are now successfully set up with Invisalign Virtual Care, and should see the My Care tab on your app.
STEP 2: TAKE PHOTOS FOR OUR TEAM TO REVIEW
With each aligner change, you will receive a notification from the My Invisalign app to take progress photos and submit them to your doctor.
To do this, you will need to enable notifications on your smartphone allowing the My Invisalign app to send you to push notifications.
The photos you take will help our doctors monitor your progress and keep your new smile on track.
Hatcher & Frey Orthodontics will provide you with an Invisalign cheek retractor. This clearly reveals your teeth when you take photos and will help your doctor assess how your treatment is progressing.
Taking your photos correctly is the most important part of Invisalign Virtual Care, and yet it is a simple process that takes just minutes.
A couple of reminders here:
- Select a well-lit area to ensure your photos are clear and bright, such as in front of your restroom mirror. Hold your smartphone at face level, not too high and not too low.
- Know the difference between ‘Open Bite’ and ‘Closed Bite’ For ‘closed bite’ photos, you may bite down on your back teeth. For the left and right views use the large side tabs of your Invisalign cheek retractor to pull back and reveal all the back teeth – but do not turn your head all the way to the side. Instead, look halfway between straight ahead and your shoulder. Your doctor needs these images done correctly to assess how your back teeth are tracking.
HOW TO TAKE PHOTOS FOR INVISALIGN VIRTUAL CARE
You will take a total of 9 photos. The first three photos you will have your clear aligners IN. On the last six photos, you will have your clear aligners OUT.
Here’s how you will take them:
First, tap “Take Photos” then follow the instructions on the app.
INSERT YOUR CLEAR ALIGNERS AND YOUR CHEEK RETRACTOR.
For the first photo, look straight and open your bite wide. Snap your photo!
For the second photo, hold your phone with your right hand. Turn your head to the right (about halfway between looking straight and looking at your right shoulder) and pull on the side tab on the cheek retractors with your left hand to reveal your back teeth. Snap your photo!
For the third photo, hold your phone with your left hand. Turn your head left (about halfway between looking straight and looking at your left shoulder) and pull on the cheek retractors side tab with your right hand to reveal your back teeth. Snap your photo!
→ Now REMOVE YOUR CLEAR ALIGNERS, as you will not need them for the remaining photos you take. Insert your cheek retractors. Place the cheek retractor back in after they’re removed.
For the fourth photo, look straight ahead and open your bite. Snap your photo!
For the fifth photo, Next, hold your phone with your right hand and open your bite.
Turn your head right (about halfway between looking straight and looking at your right shoulder) and pull on the cheaper tractor side tab with your left hand to reveal your back teeth. Snap your photo!
For the sixth photo, hold your phone with your left hand and open your bite. Turn your head left (about halfway between looking straight and looking at your left shoulder) and pull on the cheek retractor side tag with your right hand to reveal your back teeth. Snap your photo!
For the seventh photo, look straight, open your mouth and then close your bite. Snap your photo with your bite closed!
For the eighth photo, hold your phone with your right hand. Turn your head right (about halfway between looking straight and looking at your right shoulder) and pull on the side tab of the cheek retractors with your left hand to reveal your back teeth. Open your mouth and then close your bite. Snap photo with your bite closed!
For the ninth photo, hold your phone with your left hand. Turn your head left (about halfway between looking straight and looking at your left shoulder) and pull on the side tab of the cheek retractors with your right hand to reveal your back teeth. Open your mouth and then close your bite. Snap a photo with your bite closed!
Continue to submit your photos to Hatcher & Frey Orthodontics at every Invisalign aligner change.
You may even enter a short note to your doctor. Your photos and notes allow your doctor to identify any issues and quickly correct them. We may provide feedback to you every one to two weeks via the My Invisalign app.
TYPES OF FEEDBACK YOU MAY RECEIVE AFTER SUBMITTING PHOTOS
- ON TRACK – If you receive an Ontrack notification, your new smile is progressing according to your custom treatment plan. Continue wearing your aligners as directed.
- INSTRUCTIONS – An instructions notification means your doctor has provided you with additional guidance. If your doctor has indicated a change to your aligner wear schedule you can simply tap accept to update your settings.
Sometimes our team may also choose to set up a virtual face-to-face appointment using video conferencing.
NOW WHAT?
There’s always more to explore in your My Invisalign app, including tutorials, accessories, and care tips. Try the wear timer to track your aligner wear time and keep your doctor informed. Save your photos to the smile gallery to view how your new smile is progressing. You will feel confident knowing Hatcher & Frey Orthodontics is overseeing your Invisalign treatment every step of the way.
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"We recently moved to the Chesapeake area and needed an orthodontist that could continue treatment for our two kiddos. Hatcher & Frey Orthodontics made our transition seamless and even provided an Invisalign option. The staff is amazing and the facilities are top notch!"
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"This is an OUTSTANDING team of dental professionals. We are greeted with smiles every time and wait less than 5 minutes to be called back for our appointment. This is EXCEPTIONAL when compared to the usual, long waiting room wait in MANY practices. The changing seasonal themes is always surprising and enjoyable. THIS IS NOT THE USUAL MEDICAL FACILITY OFTEN VISITED. Doctors Frey and Hatcher are personable, very friendly and HAPPY to work with their patients. Theirs is the most pleasant office to visit and this team is competent and approachable all the time. I'd GIVE THEM A 10 if I could!"
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"We absolutely LOVE Hatcher & Frey Orthodontics. I have 3 daughters who went through braces for about ten years (2002-2012). Now, I am wearing Invisalign. They have been consistently professional and offer the very best care. I highly recommend them."
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"We love Dr. Hatcher and Dr. Frey! They are super thorough when you go in for an evaluation, and give you pricing up front. I visited a different local orthodontist, who wouldn’t give a price until after we started... they are detailed in the plan and the outcome is terrific! It is a wonderful practice with an amazing team! I highly recommend them!!"
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"I can't tell you how astonished I was with the customer service, everyone here is affectionate, and kind. I feel respected and important here. I am a current patient with crowding problems; Invisalign was what I went with because It doesn't seem too much of a chore to keep up with rather than braces. Thanks Dr. Hatcher for your stunning care; I know I'm in good hands and can't wait to see a different smile in the near future. I hope if you've read this far you choose to come here even if you live far away; it's definitely worth the drive. I would recommend this to anyone who is in need of an orthodontist."
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"Got my braces off today after 29 months of wearing them. When I came to Dr. Hatcher back in June 2017, my teeth looked like they were beat by Negan's bat, Lucille, from TWD. Today, I am a brand new person that has been cured of my zombie teeth apocalypse! Thank you Dr Hatcher, Shawna, and the rest of the staff! Your hard work has paid off and will not be forgotten. I will think of you every time I smile."
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"Five stars I scheduled a consult after seeing photos of Dr Frey’s cases with early development utilizing Invisalign. I also felt orthodontics should start early not late and I wanted the best for my 5yr old twins. I was blown away with Dr Frey’s clinical skills, understanding of sleep apnea in children, his updated technology and ability to do digital scans instead of impressions totally shows his education and expertise, but my biggest compliment was how well they treated my family. It’s care that is surpasses any practice I’ve seen. Thank you for educating us and giving us a sound treatment plan."
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"Dr. Hatcher is wonderful and the staff is exceptional! We have had a very positive experience here with both of our daughters. They go above and beyond and I recommend them to anyone who is looking for an orthodontist. They make you feel like family and the kids love going to their appointments. State of the art technology is used to transform smiles from good to great!"
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"Dr. Scott Frey is an amazing Orthodontist and very caring. The most important thing which many people don't understand is it's not just straightening your teeth but knowing your bite is right for the lifetime of functioning. It's well worth the investment and time to do it right, so it won't cost you even more down the road. I give him 5 stars!"
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"What a great experience! We were referred to Hatcher & Frey Orthodontics by our pediatric dentist’s office and they are very helpful and professional. Couldn't have had a better team to help my now 13-year-old achieve her perfect smile."
